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Customer Service Agent

Location: CAMBERLEY, SURREY Salary: 18000 - 22000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 6 months ago Reference: 3077987
Reed Business Support are currently seeking an experienced Customer Service Agent to join a well-established business based in Camberley, Surrey. You will provide product and services information and resolve any queries or complaints from customers.

Your target will be to ensure customer service standards are kept at the highest level. 

Job Description 
• Manage incoming emails and telephone calls as part of the team
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer issues and record on CRM
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Person Specification 
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems would be an advantage but not essential as full training will be given
• Familiarity with MS Office to beginner level essential
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

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